You may cancel your order at any time before it has been shipped. Once your cancellation request is confirmed, we will process a full refund to your original payment method. Please note that refund processing times may vary depending on your financial institution, but typically take 3-5 business days to reflect in your account.
To cancel an order, please contact our customer service team immediately after placing your order. We recommend providing your order number and the email address used during purchase to expedite the cancellation process.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Items that show signs of wear, damage, or are not in their original condition may be subject to a restocking fee or may not be eligible for return.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may experience processing delays. Once your return is approved, you will receive instructions on how and where to send your package.
Please note that customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product). We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.
Upon receiving and inspecting your returned item, we will send you an email notification confirming receipt. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days.
Please be aware that depending on your financial institution, it may take additional time for the refund to appear in your account. Refunds will be issued for the purchase price of the returned item(s), excluding original shipping and handling fees (unless the return is due to our error).
For items purchased during promotional periods or with discount codes, the refund amount will reflect the actual price paid after discounts were applied.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company. Some financial institutions require additional processing time before posting the refund to your account.
If you've confirmed with your financial institution that the refund has not been processed, please contact us with your order details, including the date of your return submission and any tracking information. We will investigate the matter and work with our payment processor to resolve the issue promptly.
In cases where a refund was issued but not received, we may require additional verification steps to ensure the security of your financial information before reissuing the refund.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact our customer service team. We're here to help!
Company Name: Wristluxl
Address: 899 Quilly Lane, Columbus, Ohio
Email: [email protected]
Phone: +1614-400-5874
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM EST, excluding major holidays.
