We are committed to delivering your premium timepieces with care and efficiency. Every order is processed within 1-2 business days after payment confirmation, ensuring your selection is meticulously prepared for shipment. Our logistics network is optimized for both domestic and international deliveries, prioritizing secure packaging to protect the integrity of your purchase. Whether you've chosen a classic design or a modern multifunctional piece, rest assured our team handles each item with the utmost attention to detail.

Processing times may vary slightly depending on order volume, but most shipments depart our facility within 48 hours. Transit durations are influenced by destination and carrier schedules. For domestic orders, allow 3-5 business days for delivery after dispatch. International shipments typically require 10-15 business days, though regional customs procedures may occasionally extend this window. During peak seasons, we recommend placing orders earlier to account for potential carrier delays.

We offer transparent shipping options tailored to your order value:

Standard Shipping (10-15 Business Days): $15 applies to orders totaling $0-$60
Free Shipping (10-15 Business Days): Automatically granted for orders exceeding $60 (maximum order value: $9999)

These rates apply to most international destinations, with exceptions noted during checkout. Expedited shipping may be available for select regions at additional cost.

Currently, we serve customers across North America, the European Union, and select Asian markets. Some restrictions apply to remote locations and countries with complex import regulations. During checkout, our system will automatically verify your address eligibility. Should your region require special shipping arrangements, our customer service team can explore alternative solutions upon request.

Within 24 hours of shipment dispatch, you'll receive a confirmation email containing your unique tracking number and carrier details. This allows real-time monitoring through our partners' logistics portals. For consolidated shipments, tracking updates may appear slightly delayed as packages move through international hubs. Should your tracking information not update within 5 business days, please check your spam folder before contacting our support team.

While we strive for flawless delivery, occasional delays may occur due to customs inspections or carrier disruptions. If your package exceeds the estimated delivery window by more than 7 business days, please contact our support team at [email protected] with your order number. For lost shipments, we initiate trace procedures with carriers and will either resend your order or process a refund once investigations conclude (typically 10-15 business days).

International customers are responsible for any applicable customs fees, import taxes, or brokerage charges imposed by their local authorities. These fees are separate from your order total and shipping costs. We declare all packages at actual purchase value to comply with international trade regulations. For accurate duty estimates, we recommend consulting your country's customs website prior to ordering, as rates vary significantly by region and product category.